This privacy policy describes how and when we collect, use, and share information when you purchase a product from us, contact us, or otherwise use our services through our website.
Personal Information We Collect
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and product order details. You may also choose to provide us with additional personal information if you contact us directly.
Why We Need Your Information and How We Use It
We rely on various legal bases for collecting, using, and sharing your information, including:
when necessary to provide our services, such as when we use your information to fulfill your order, resolve disputes, or provide customer service;
when you have given your affirmative consent, which you can revoke at any time, such as when subscribing to our mailing list;
when necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax laws; and
when necessary for our legitimate interests, if those legitimate interests are not overridden by your rights or interests, for example, 1) providing and improving our services. We use your information to provide the services you request and in pursuit of our legitimate interest in improving our services; and 2) complying with the Seller Policy and Terms of Use. We use your information when necessary to fulfill our obligations under the Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited purposes and in limited circumstances:
Service Providers. We engage certain trusted third parties to perform functions and provide services to our store, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to provide these services.
Business Transfer. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with Laws. We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to: (a) respond to legal processes or government requests; (b) enforce our contracts, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activities, security, or technical issues; or (d) protect the rights, property, and safety of our customers or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our privacy policy. However, we may also need to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our contracts. Generally, we retain your data for the following period: 4 years.
Transfer of Personal Data Outside the EU
We may store and process your information using third-party hosting services in the US and other jurisdictions. Therefore, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside the EU, we rely on the Privacy Shield as the legal basis for the transfer, as Google Cloud is certified under the Privacy Shield program.
Your Rights
If you reside in certain territories, including the EU, you have certain rights regarding your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. By contacting us using the contact information provided below, you may have the right to access and receive a copy of your personal information.
Change, Restrict, Delete. You may also have the right to change, restrict, or delete your personal information that we use. Except in exceptional circumstances (e.g., when we are required to retain data for legal reasons), we will generally delete your personal information upon request.
Consent. You may object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing explicit consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate reasons to continue using this information or if it is needed for legal reasons.
File a Complaint. If you reside in the EU and wish to raise a concern about how we use your information (without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Cookies
A cookie is a small piece of data that a website stores on a visitor's computer or mobile device. We use cookies to track visitor usage of the website and to provide a better, more personalized experience.
You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to reject them if you prefer. However, this may prevent you from fully using the website.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
For more information about our payment practices, if you have questions, or if you wish to file a complaint, please contact us using our contact information.